Technology

You will use your student email account to keep in contact with your instructors, receive information from Admissions and Financial Aid, and receive important campus-wide announcements. It can be reached directly at https://go.parkland.edu/email or click on the Email icon that looks like an envelope in the upper left of Connect. Log in with your ParklandOne username and password and authenticate using Okta multifactor authentication (MFA). 

• Parkland student email accounts are in the format of username@stu.parkland.edu.
• For instructions on installing the Microsoft Outlook app on your mobile device, please see this KnowledgeBase article.
• Email accounts deactivate after two years of non-enrollment in Parkland courses. Messages cannot be retrieved from deactivated accounts. 
• Need more information regarding Outlook settings or functionality? Search the Parkland College KnowledgeBase or support.office.com for a relevant help article. 

Connect is the online resource to access Parkland student information including college announcements, events, and Prospectus news. Connect also has links to many other online systems, including Cobra Learning, Self-Service, and Student Email. Access the site via connect.parkland.edu. Your Parkland One login and Okta MFA may be needed to access certain content.

The Tech Service Desk is available for students and employees who need assistance with Parkland hardware, systems, and applications. 

• Location, hours, and contact information can be found at on the Tech Service Desk webpage.
  • If you are a new Parkland student, please reference the Getting Started/eTools page to learn how to set up your ParklandOne and Okta accounts and in what order to access the various Parkland systems. Most systems will require you to sign in with your ParklandOne username and password and some will require an additional layer of security via Okta multifactor authentication.
  • If you never received your username and temporary password, or if you are having trouble with your ParklandOne or Okta accounts, please stop by the Tech Service Desk or submit a help ticket for login assistance here. 
  • All of the Tech Service Desk resources can be found within the Technology section in the leftmost column on Connect.  You will be able to submit help tickets, reference the Parkland College KnowledgeBase (KB), access your app's dashboard, and get information regarding loanable technology and cybersecurity. 

Cobra Learning is Parkland’s web-based learning space used for both online and face-to-face courses. Access it directly via cobra.parkland.edu or click on the icon in the upper left of Connect. Log in with your ParklandOne username and password.

• Course access won't be available until one day before the class is due to start.
• If you are new to Parkland and/or Cobra Learning, check out the Learning Commons Resources widget towards the upper right of the homepage. The Connect to Cobra > Get Help Here! button will enroll you in the Cobra Connection orientation course.  This course will give you an overview of how your instructors may use Cobra and how you can interact with Cobra. 
• Beneath the Learning Commons Resources section, there is a 24/7 Cobra Learning Support widget in which you can get real-time assistance with your technical Cobra questions via phone, online chat, or email.
• When using iOS devices and trying to access third-party software (i.e. You-Attend, TechSmith Knowmia), you may receive a permissions error.  To allow access for these tools, please do the following on your iOS device:

• Settings > Safari > Privacy & Security > Prevent Cross-Site Tracking > Set to "off"
• Refresh your page and you should be able to access the tools.

• Need more information regarding Cobra Learning? Search the Parkland College KnowledgeBase for a relevant help article. 

Self Service allows students to register for classes, see their class schedule, check financial aid, pay tuition, see grades, and more.  Self Service can be accessed by clicking on the Self Service icon in the upper left of Connect or directly via selfserv.parkland.edu. Log in with your ParklandOne username and password and authenticate using Okta multifactor authentication (MFA). 

• Access to Self-Service deactivates after two years of non-enrollment in Parkland courses. 
• If you have not applied to Parkland and are wanting to register for classes, please reference the Parkland Admissions homepage.

The "Parkland" wireless network is intended for use by Parkland students and guests. 

Student logins with ParklandOne credentials are retained for 2 weeks preventing the need to authenticate daily so long as the device is active on Parkland’s Wi-Fi network within the 2-week timeframe. Students must have an active Parkland email account in order to sign on to the Parkland Wi-Fi with their ParklandOne credentials.

Traffic on the Parkland wireless network is not encrypted (unless you are accessing a secure site via HTTPS).

For more information and instructions, please see this KnowledgeBase article.

Guests can authenticate by using their Facebook or Google credentials. They will need to connect to "Parkland" and then select the appropriate authentication choice. Timeout is set to 2 hours.

Parkland students are provided with access to Microsoft Office 365 applications. The Microsoft Office 365 portal can be accessed directly via go.parkland.edu. Log in with your ParklandOne username and password and authenticate using Okta multifactor authentication (MFA). 

• You may click on the name of the app for access to the web-based version or you can install the Microsoft Office suite on personal Windows or Mac OS devices by clicking on the "Install Office" button located towards the top right of the screen.
• Office 365 accounts deactivate after two years of non-enrollment in Parkland courses.  Email messages in Outlook and files in OneDrive cannot be retrieved from deactivated accounts. 
• Need more information regarding Office app settings or functionality? Search the Parkland College KnowledgeBase or support.office.com for a relevant help article. 

• The Parkland College Learning Commons is a physical and virtual hub for learning; a place for students to connect with faculty, peer tutors, print and electronic information resources, instructional support services, instructional technology, and each other to achieve their learning goals. Desktop computers, printers, scanners, and laptops are available. In times of high demand, academic use takes precedent. Microsoft Office is available on the computers.
•  Recommended minimum hardware requirements for personal computers can be found in this KnowledgeBase article.
• Approved laptops are sold through the Parkland Bookstore and financial aid money can be used for the purchase.  
• Search the Parkland College KnowledgeBase for a relevant IT-related help article. Topics include Cobra, Self-Service, Wi-Fi, and more! 
• Current Parkland students have free access to Linkedin Learning which is an online learning resource that offers a wide variety of training in business, software, technology, and creative skills to achieve personal and professional goals. Please navigate to go.parkland.edu/linkedinlearning and sign in with your ParklandOne username and password. Additional instructions can be found in this KnowledgeBase article. 
• Current Parkland students may utilize Apporto which is a virtual desktop environment that provides access to software on a virtual PC interface without having to download the software to a computer. As such, it is available anytime, anywhere and can even be used with Chromebooks and borrowed Parkland devices. It can be accessed directly at parkland.apporto.com. Log in with your ParklandOne username and password and authenticate using Okta multifactor authentication (MFA). Additional instructions can be found in this KnowledgeBase article.

• Parkland College Policy 3.40 Information Security Policies and Standards