Submit a Help Ticket
Fall / Spring Hours:
Mon –Thurs, 7:30 am – 6 pm
Friday, 7:30 am – 5 pm
Mon –Thurs, 7:30 am – 5 pm
If you are having an EMERGENCY, please call the Tech Service Desk at 217/353-3333. If it is outside of our regular business hours, please leave a message and your issue or inquiry will be addressed as soon as possible on the next business day.
Need technical HELP with one of Parkland College’s student systems? You may:
New to Parkland College?
Please check out the eTools site for an overview of how to get started using each of Parkland's online systems as well as a summary of the technical resources that are available to you.
Frequently Asked Questions:
What do I do if I forgot my ParklandOne password?
How can I install the Microsoft Office suite which is free for Parkland students?
How can I set up Parkland email on my phone or mobile device?
How do I access my transcripts?
***Allow one week's notice for work requests, A/V assistance for events, and new accounts.
KnowledgeBase (KB): A searchable repository of tech-related help articles on everything from Outlook to Cobra to accessing your W-2s.
Parkland Technology Information/ FAQ for Employees
Parkland Technology Orientation for New Employees
Available Computers, Printers, and Fax Machine on Campus: The Parkland Library has over 60 Windows workstations available for employees, students, and guests. As you enter the Library, turn left and you will see the computer area straight ahead and on your left. For library location, please click here. To reach the library by phone, please call 217/373-3839. Printing is available, but you will need to set up a PaperCut account first. There is also a fax machine in the library, which will allow outgoing faxes only. The machine accepts credit cards or branded debit cards only.