Tech Service desk

TechSD2


If you are having an EMERGENCY, please call the Tech Service Desk at 217/353-3333. If it is outside of our regular business hours, please leave a message and your issue or inquiry will be addressed as soon as possible on the next business day.


Assistance for Students

Need technical HELP with one of Parkland College’s student systems? You may:

  • Get information about it through the KnowledgeBase at kb.parkland.edu
  • Submit a ticket to report an issue. Click here to see your current and past tickets.
  • Call the Tech Service Desk at 217/353-3333 

    New to Parkland College? 

    Please check out the eTools site for an overview of how to get started using each of Parkland's online systems as well as a summary of the technical resources that are available to you.

    Frequently Asked Questions:

    Where can I learn more about my ParklandOne account?

    How can I install the Microsoft Office suite which is free for Parkland students?

    How can I set up Parkland email on my phone or mobile device? 

    How do I access my transcripts?

    Assistance for Employees
    • Report a Problem: Submit an online help ticket OR call 217/353-3333. 
    • Request a Service: Submit a service request for things that require director/chair approval (software installs/updates, hardware setups/moves, quotes, phone/voicemail setup, network ports, network drive access, new reports, consultations, and IT Projects).
    •  Submit an AV Event Request
    • Request an Account:
      • Employee Account:  For user accounts, shared mailboxes, shared folders, 25Live, and/or Augusoft Lumens accounts.
      • Student Worker Account: For user accounts and renewals. Accounts expire on the last day of the semester that students are eligible to work. Submit new form and check the Renewal box if they will be working the following semester.
      • Colleague Account: For new Colleague access as well as changes to existing access.

    ***Allow one week's notice for work requests, A/V assistance for events, and new accounts.

    Additional Resources:

    KnowledgeBase (KB): A searchable repository of tech-related help articles on everything from Outlook to Cobra to accessing your W-2s. 

    Parkland Technology Information/ FAQ for Employees

    Parkland Technology Orientation for New Employees

    Assistance for Guests

    Wi-Fi Access

    Available Computers, Printers, and Fax Machine on Campus: The Parkland Library has Windows workstations available for employee, student, and guest usage. For library location, please utilize this map. To reach the library by phone, please call 217/373-3839. Printing is available, but guests will need to set up a public printing account first. There is also a fax machine in the library, which will allow outgoing faxes only. The machine accepts credit cards or branded debit cards only.