Office: A184
Phone: 217/353-3333
Fall / Spring Hours:
Mon – Thurs, 7:30 am – 6 pm
Friday, 7:30 am – 5 pm
Summer Hours:
Submit a Help Ticket
KnowledgeBase
Apps Dashboard
Tech Service desk
If you are having an EMERGENCY, please call the Tech Service Desk at 217/353-3333. If it is outside of our regular business hours, please leave a message and your issue or inquiry will be addressed as soon as possible on the next business day.
Need technical HELP with one of Parkland College’s student systems? You may:
New to Parkland College?
Please check out the eTools site for an overview of how to get started using each of Parkland's online systems as well as a summary of the technical resources that are available to you.
Frequently Asked Questions:
Where can I learn more about my ParklandOne account?
How can I install the Microsoft Office suite which is free for Parkland students?
How can I set up Parkland email on my phone or mobile device?
How do I access my transcripts?
***Allow one week's notice for work requests, A/V assistance for events, and new accounts.
Additional Resources:
KnowledgeBase (KB): A searchable repository of tech-related help articles on everything from Outlook to Cobra to accessing your W-2s.
Parkland Technology Information/ FAQ for Employees
Parkland Technology Orientation for New Employees
Wi-Fi Access
Available Computers, Printers, and Fax Machine on Campus: The Parkland Library has Windows workstations available for employee, student, and guest usage. For library location, please utilize this map. To reach the library by phone, please call 217/373-3839. Printing is available, but guests will need to set up a public printing account first. There is also a fax machine in the library, which will allow outgoing faxes only. The machine accepts credit cards or branded debit cards only.