Campus Technologies

Our Vision

Campus Technologies strives to create an accessible technology environment that integrates seamlessly into Parkland College's learning and teaching experiences and provides easy-to-use technology-enabled services for the entire Parkland College community.

 Technology News 

Campus Technologies Update - 3/16/2020 by Amin Kassem

Faculty and Staff,

To accommodate the shift to online instruction and support our students and employees who may need to work from home, Campus Technologies is in the process of making the following changes.

  1. Loanable Laptops: Campus Technologies and the Parkland Library developed a temporary solution for making more laptops available for loaning out to students and employees. Specifically, we are hoping to help students who do not have easy access to PCs from home. To maximize the use of these laptops, reduce security exposures, and allow for the orderly management of our inventory, we developed a process to check out such laptops from the library. Before loaning out the PCs, Campus Technologies checks and configures requested laptops with commonly used software, caching necessary credentials as well as installing the VPN client.  Every computer is also registered in both Campus Tech and the library tracking systems to ensure proper tracking of our hardware. For these reasons, we appreciate your help in checking out laptops and following the process, which we will outline in more detail on the Campus Technologies department site. We also ask that departments should not be taking laptops and other IT equipment without going through this process.
  2. Mifi: Similar to the laptop procedures, Campus Technologies, and the Library are making more Mifi devices available to loan out to both students and employees. These devices provide high-speed internet for those who need it.
  3. Tech Service Desk: Some on-campus technical support will be available daily between 10 and 2. The full Tech Service Desk operation will be immediately moving online during the regular hours. The service desk can be reached at (217) 353-3333.

Online Hours

  • M-Th 7:30 am – 6:00 pm
  • Friday  7:30am-5:00pm
  • No Sunday or Saturday at this time

Starting on March 30, 2020, the Tech Service Desk online hours will be extended as follows:

  • M-Th 7:30 am – 9:00 pm
  • Friday  7:30am-5:00pm
  • Saturday 10:00am – 2:00pm
  • No Sunday at this time
  1. Parkland Remote Support: We implemented a new technology based on a product called Beyond Trust to allow for the Tech Service Desk to remotely and securely access and support users’ PCs. Users must explicitly consent every time to enable technicians access to their PCs. To ensure secure communication, the technician generates a shared security Session Key, which the users enter on https://support.parkland.edu/ from their PC. This Key then allows for establishing a secure communication channel that enables the technician to see and control the end user’s PCs.
  2. Campus Technologies Web Site: We are adding pages on the Campus Technologies department site on www.parkland.edu to provide simplified access to the various services. These pages will include links to essential applications and services, links to necessary KB articles, security information, service desk updates, and changes outlined in this email.
  3. Microsoft Teams: Microsoft Teams is a collaboration tool part of the Office 365 suite. This tool provides facilities for communicating, sharing documents, online meeting spaces, and a way to aggregate services needed for teamwork. This tool will eventually replace Skype for Business. Campus Technologies had expedited the deployment and actively pushing MS Teams application to all Parkland owned PCs. MS provides an ample amount of videos and training resources on how to use Teams, which we will outline on the Campus Technologies department site.
  4. Virtual Private Network (VPN): We increased the licenses for VPN to ensure we have enough to handle the need. To reduce possible and unnecessary performance stress on the system, we ask that you only use VPN when accessing the following services: Colleague UI, N, and H drives, and remote access your office PC.

Please do not hesitate to contact me if you have any questions or concerns.

Thank you,

Amin