Campus Technologies is responsible for designing, implementing, and supporting Information Technology throughout the campus. Its scope includes Administrative and Academic/classroom technologies. Campus Technologies consists of five main teams, which include
Application Support
The Application Support Team is responsible for installing and maintaining back-office systems and applications. This includes supporting the on-premises applications such as the Enterprise Resource Planning (ERP) system, cloud-based solutions like Office 365, as well as system integration infrastructure. The Application Support Team participates in system design and enterprise architecture.
Enterprise Application Services (EAS)
The Enterprise Application Services (EAS) Team is responsible for overseeing the technology project portfolio, project management standards, execution, and the management of administrative and academic applications such as Colleague and subsystems. One of the primary goals of this team is to ensure successful implementation and technology adoption by the College. In addition, EAS ensures that system users' issues, needs, and requirements are brought to Campus Technologies. EAS strives to standardize and introduce economies of repetition in the execution of projects.
Information Security
The Information Security Team
is responsible for establishing and maintaining the security program of the
college. This includes monitoring and protecting information systems,
responding to security incidents, performing audits to verify regulatory compliance,
developing information security policies and standards, and providing security
awareness training for college employees. This team also participates in system
design and enterprise architecture, advising on security best practices to
maintain the confidentiality, integrity, and availability of the college’s
systems and data.
System Development
The System Development Team is responsible for designing, developing, and implementing enterprise solutions. This includes in-house developed applications, programming off-the-shelf
systems, business intelligence infrastructure, and the development of system integration infrastructure.
Technology Client Services
Technology Client Services (TCS) includes Technology Support Services (Desktop Support), Technology Service Desk and Multimedia Services. These teams support both the academic and
administrative end-user needs, which includes desktop support, computer labs, audio/visual infrastructure, mobile devices, and more. The TCS team also oversees service management processes such as technology asset
management, incident management, forward scheduling and it also chairs the Change Advisory Board (CAB).
Technology Infrastructure
The Infrastructure Team is responsible for supporting Parkland's technology infrastructure. This includes developing, maintaining, supporting, and optimizing key areas such as
network infrastructure, server infrastructure, data communications, storage, firewalls, and telecommunications systems.