Student Policy and Procedures

 

 

ADA (AMERICANS WITH DISABILITIES ACT) GRIEVANCE POLICY AND PROCEDURES

The ADA of 1 990 requires that educational programs, when viewed in their entirety, be readily accessible to qualified individuals with disabilities. Parkland College’s intent is to foster communication with individuals requesting readily accessible programs, services, and activities and to respond to requests for accommodationsor modifications.

Students who desire to review the ADA regulations should contact the coordinator of disability services in the Counseling and Advising Center.

Definitions

A “complainant” is any individual with a documented disability who files a complaint form provided by the coordinator of disability services.

A “grievance” is a formal complaint filed under the ADA by an individual with a disability who meets the essential eligibility requirements for participation in or receipt of benefits of a program, activity, or service offered by Parkland College and who believes he or she has been excluded from participation in, or denied the benefits of, any program, service, or activity of Parkland College or feels he or she has been subject to discrimination by Parkland College due to his/her disability.

If a student has a complaint about the accessibility of programs, activities, or services, the student should attempt to resolve the matter informally with the supervisor of the particular program, activity, or service.

Procedures

  1. Grievances must be properly submitted through the channels defined below within the specified time limits. Time limits are stated in school days and may be extended by mutual agreement between the complainant and the reviewer at the designated coordinator and final levels.
  2. A complainant’s failure to submit a grievance, or to submit or appeal it to the next level according to procedures, within the specified time limits, shall mean the complainant has withdrawn the grievance or has accepted the last official response given during the grievance process as the college’s final response.
  3. During the ADA grievance resolution process, college officials will make reasonable efforts to protect the confidentiality of the complainant, including complainant’s name and identifiable information. The college will not be responsible for any disclosure made by the complainant.

Designated coordinator level

  1. If an individual desires to file a formal written grievance, the individual should promptly (but not later than forty-five [45] days after the occurrence that prompted the grievance) submit the grievance to the coordinator of disability services (telephone number 21 7/353-2620 Voice or 21 7/351 -5721 TTY). The grievance must be submitted in writing on the Grievance Form prescribed for that purpose. The Grievance Form must be completed in full in order to receive proper consideration by the coordinator.
  2. Upon request, the coordinator or representative shall provide assistance in completing the Grievance Form.
  3. A college official, appointed by the vice president for academic services, will investigate the grievance and make reasonable efforts to resolve it. A written response will be provided to the complainant, with a copy to the vice president for student services, within ten school days after receipt of the fully completed Grievance Form.

Final review level

  1. If the individual is not satisfied, or if a reply has not been received within the specified time, the individual may then appeal, in writing, within ten (1 0) school days, to the vice president for academic services, if it is an academic matter, or to the vice president for student services, if it is a student services matter. A written response will be given to the individual within ten (0) school days
  2. If the individual is still not satisfied, he or she may appeal in writing, within ten (0) school days from receipt of the final response, to the college president and, if still not satisfied, then to the Board of Trustees.

Grievance records

Grievance records will be maintained for at least one year by the coordinator of disability services and then transferred to the college archives where they will be maintained for five years and then destroyed.

Parkland College • 2400 West Bradley Ave. • Champaign, IL 61821 • 217.351.2200 • 800.346.8089

Parkland Home | Site Map |