2008 - 2009 Catalog
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Student Complaint Procedure Regarding Academic Matters

1. Class and course or grade concerns should be first discussed with the faculty member.
   
   
2. If the student is not satisfied with the faculty member’s response or explanation, or if the student does not feel comfortable speaking with the faculty member, the student should meet with the department chair.
   
   
3. The department chair should hear the student’s concern and resolve it if it is a procedural or technical matter. If it is a personal or faculty member conflict matter, the chair should hear it out and then:
   
   
   1. rrecommend that the student discuss it with the faculty member, if appropriate and not already discussed,
      
      
   2. discuss the matter with the faculty member
      
      
      1. with the student present, if student so desires,
      2. without the student present, if student so desires, or
      3. after the semester grades are submitted, if the student fears that his or her grade may be jeopardized (this session may or may not include the student).
         
         
   Students and faculty must know that any student complaint will be discussed with the faculty member either at the time of the complaint or at the end of the term.
   
   
4. If the student is not satisfied with the department chair’s response or explanation, the student should see the dean of academic services, who will hear and ask if the student has discussed the matter with the faculty member and department chair, if appropriate. The dean of academic services will resolve the matter if it is a procedural or technical matter. If the matter is personal or a faculty member conflict, the dean of academic services will discuss the matter with the faculty member and/or the department chair, as the student desires. The department chair and/or the faculty member will be notified after the semester grades are submitted if the student fears that his or her grade may be jeopardized.
   
   Students, faculty, and chairs must know that any student complaint will be discussed with the faculty member and chair either at the time of the complaint or at the end of the term.
   
   
5. If the student is still not satisfied with the response, the student should follow the student grievance procedures, harassment/discrimination policy, or the grade appeal process printed in the Student Policies and Procedures Manual. Parkland’s harassment/discrimination policy is available on the web at www.parkland.edu/studentpolicy.