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AMA University Certificate Program in Management
AMA University Certificate Program In Management is sponsored by Parkland Business Development Center in cooperation with the American Management Association

All courses will be held at the BDC, 1315 N. Mattis Ave., Champaign

And qualify for PHR/SPHR re certification credits through SHRM

To receive the AMA University Certificate Program in Management, you must complete 6 AMA Management specific courses:

A Manager's Guide to Human Behavior
How to Manage Conflict in the Organization
Fair, Square, and Legal
Performance Appraisals: Strategies for Success
Delegating for Business Success
How to Train Employees: A Guide for Managers (Previously titled: The Complete Training Course for Managers)

A Manager’s Guide to Human Behavior

Join Chuck Baldwin and discover how to inspire employees to higher performance; maximize your positive impact on others; develop more productive working relationships by communicating in sensitive, nonthreatening ways; establish rapport and mutual trust; give and receive performance feedback; and really understand people’s needs.

Wed Jan 28                              8am-5:05pm
MGT 735-960                            Deadline Jan 21
Fee $249.49 (book included)
Register

How to Manage Conflict in the Organization

Topper Steinman will help you gain the skills to transform conflict into a positive, productive force; respond to on-the-job conflicts quickly and effectively; and resolve conflicts using proven principled negotiation techniques. Discover the differences between structural (organizational) and interpersonal
conflict; separate people from issues and focus on interests, not positions; get beyond immediate disagreements to root causes; and apply five surefire conflict-resolution approaches.

Wed Mar 18                              8am-5:05pm
MGT 734-960                            Deadline Mar 11
Fee $249.49 (book included)
Register

Fair, Square, and Legal: A Manager's Guide to Safe Hiring, Managing, and Firing Practices

Do you know how to protect your business, your employees, and yourself from legal liability? Cindy Guthrie will help you gain the skills to identify potential employment law violations before they happen; investigate a harassment complaint; write safe job advertisements and descriptions; conduct safe hiring interviews and performance appraisals; determine what constitutes “reasonable accommodation” for employees with disabilities; and more.

Wed Jul 22                               8am-5:05pm
MGT 732-960                            Deadline Jul 15
Fee $249.49 (book included)
Register

Performance Appraisals: Strategies for Success

Effective performance appraisals can spell the difference between success and failure for the individual and the organization. Join Cindy Guthrie and learn how to evaluate actual performance against performance objectives; help an employee achieve performance or career objectives; provide positive, constructive performance feedback and counseling; and comply with the legal aspects of performance appraisals.

Wed Aug 19                          8am-5:05pm
MGT 733-960                         Deadline Aug 12
Fee $249.49 (book included)
Register

Delegating for Business Success

How well do you delegate? Chuck Baldwin will help you learn how to give employees the authority and responsibility they need to get the job done; avoid common mistakes, including reverse delegation; identify which types of tasks and responsibilities should be delegated; monitor the delegation process, evaluate progress, identify problems and reward success; and improve goal-setting, prioritizing, planning, communication, and feedback skills.

Wed Sep 23                          8am-5:05pm
MGT 723-960                         Deadline Sep 16
Fee $249.49 (book included)

Register

How to Train Employees: A Guide for Managers

Join Teresa Woodley in learning how to assess an employee’s knowledge, skills, and performance levels; determine training objectives; evaluate internal and external training resources; use a variety of teaching methods and media; design and deliver effective training programs for company needs; and measure the results of your training program.

Wed Dec 3                            8am-5:05pm

MGT 724-960                         Deadline Nov 26

Fee: $195.49

Register