Frequently Asked Questions

Student Technicial Assistance & Resources
 
Home  :  STAR  :  Frequently Asked Questions  
Jump To:    Student Email  |   WiFi  |  My.Parkland  |  Cobra Learning Other  |
 
Student Email

When I put in my user name and password, the page just refreshes and does not log me in. What’s wrong?
This happens when you have entered either your user name or password incorrectly. For your user name make sure you are only entering your first name, last initial, and number, for example jsmith1, and that you are leaving off @stu.parkland.edu. For your password, make sure you are entering the last 5 digits of your social security number. If you are still having problems, please fill out our online help request form.

What is my password?
By default, your password is the last 5 digits of your social security number. If you are an International Student, or if you did not provide Parkland with your social security number, your password will be the last 5 digits of your Parkland provided social security number that began with four zeroes.

I have tried sending myself an email/someone else sent me an email, and I did not receive it. What happened to the message?
This usually happens because the sender did not enter your email address correctly. Please keep in mind that your email address is your user name followed by @stu.parkland.edu and not @parkland.edu. If the sender only put @parkland.edu you will not receive the email message.

WiFi
What is my user name and password to log onto Parkland’s WiFi?
Your user name and password are the same as your student email account. If you need to look up your user name, please go here. Your password by default is the last 5 digits of your social security number.

I am able to connect to Parkland’s WiFi but I can’t get to the login page/I can’t connect to websites once I log in/the login page keeps refreshing back to the user name and password screen.
There are a variety of reasons this might happen including problems with cookies, your web browser, or your computer settings. First, please try to restart your computer to see if that solves the problem. If it does not, stop by our offices and we’ll be happy to take a look.

I am logged onto the WiFi in _____ location and it is going very slowly.
Parkland recently updated our wireless network to improve speed and stability. If you are finding an area on campus that is very slow or a dead zone, please let us know where the problem is by email or by filling out the online help request form.
 
My.Parkland
What is my user name to log into My.Parkland?
Your user name for My.Parkland is the same as your user name for your student email account. If you do not know your user name, please go here to look it up.

What is my password for My.Parkland?
By default your password for My.Parkland is your birthday in the MMDDYY format. For example, if your birthday was on January 1, 1990, you would enter your password as 010190. Please make sure that you do not enter any slashes or dashes when you enter your birthday as the password.

I am trying to change my password for My.Parkland but I keep getting an error message.
There are a number of reasons you might be having problems changing your password. First, make sure that your new password is between 6 and 15 characters. Second, make sure that you are using a brand new password as My.Parkland does not allow you to reuse a password that you’ve already used. Third, if you have tried three times in a row and failed, you will need to wait 15 minutes as the system has locked your account. If none of these tips help you change your password, please contact us and we’ll help you out.

After changing my password I keep getting to a screen that says Datatel Error Access Denied.
This happens to a rare number of user accounts when they are created. If you are experiencing this problem, please contact us immediately and we will be able to fix your account.
 
Cobra Learning
How do I log into Cobra Learning?
The easiest way to log into Cobra Learning is by logging into My.Parkland and then clicking on the Cobra Learning icon. If for some reason My.Parkland is down, you can still access Cobra Learning by going to https://cobra.parkland.edu/d2l/home. Your user name is the same as your My.Parkland user name but your password will not be your My.Parkland password. Your password for Cobra Learning is your birthday in the MMDDYY format. For example, if your birthday was on January 1, 1990, you would enter your password as 010190. Please make sure that you do not enter any slashes or dashes when you enter your birthday as the password.

I just registered for an online class that starts a week/month/three months from now but I am not seeing it in Cobra Learning.
Courses in Cobra Learning show up three (3) days before the course start date. Please wait until that time to log in and see your course content. If your course is still not showing up at that time, and you have paid your tuition or have financial aid assistance, please contact DVL at dvl@parkland.edu.

I just registered for a class that starts today/started on Monday and I cannot see the course in Cobra Learning.
Once you register for a class, it normally takes 24 hours for your enrollment to become active in the Cobra Learning system.
 
Other
I am having a problem with software that I need for a class (i.e. mySpanishLab, myITlab, Microsoft Office, etc.).
If you are having a software problem, you should first discuss the issue with your instructor. If your instructor is not able to provide any assistance, we can try to help you with some basic problems with the systems.

I just purchased Microsoft Office from the bookstore and I don’t know which disc to install. Do I need to install all three?
If you need to use the basic Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) then you need to only install the CD with the orange key code on the back. If you are having problems with the installation, please feel free to stop by our offices with the install discs and your laptop.

My computer is broken/has a virus/won’t startup, can you fix it?
Unfortunately, we cannot fix some of the complex problems you might be having with your computer. If you have a laptop, you can bring it by our offices and we can provide you with some suggestions. If you have a desktop, you can stop by our offices or contact us via email and we will provide you with some tips in solving your problems.

Does Parkland offer any free antivirus software for students?
At this time, Parkland does not offer antivirus software for students. You should check with your Internet Service Provider (ISP) to see if they offer an antivirus package as a part of their service to you. There are also a number of free antivirus programs such as Avast! or AVG that you could review and consider installing.
 

© Parkland College
2400 West Bradley Ave | Champaign, IL 61821 | 217.351.2200 | 800.346.8089
The Mission of Parkland College is to engage the community in learning.